GP Mergers and High Number of Patients lead to many complaints in the UK

In the UK, there has been a significant trend of GP practice mergers, resulting in a concentration of practices in certain areas. As a consequence, some regions are left with only one or two GP practices, which raises concerns about access to healthcare and patient choice.

Challenges of Oversized GP Practices: Struggles with IT Systems and Patient Complaints

The growth of some GP practices has led to a concerning situation where they have become too big to effectively manage their IT systems, resulting in various challenges. These practices often face difficulties in maintaining efficient electronic health record systems, appointment scheduling, and communication platforms, leading to frustration among both staff and patients. The overwhelming number of complaints from patients regarding these IT-related issues highlights the urgent need for robust infrastructure and streamlined processes to ensure quality care delivery in large-scale GP practices.

List of Largest GP Surgeries by Patient Numbers and Location

(NHS 

(Source: NHS digita)